Defective product from myntra, no proper return support

Defective product from myntra, no proper return support

I ordered Bobby brown extra moisturizing lip tint from Myntra and I received a different shade and damaged (i.e. used till cap) product I filed an exchange but even exchange was also in different shade lipstick and similarly cut till end of the cap, I have been trying to raise a complaint to either exchange for a quality checked product or return it but they keep on saying to place a return and not returning.
Saying the ticket has been closed as they resolved it. Please do something about this fraud by Myntra.
Sakeena
Okhla, New Delhi 110025
Email: sxxxxxxxxxxxx2@gmail.com


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