No refund by snapdeal even after 20 days

I had returned my defected piece to snapdeal and it has been more than 20 days now and still i haven’t got the refund of my 461rs.
They just forward the same mail everyday that we will resolve the problem within in 48 hrs and this is been happening from last 15 days but their is no proper resolution of the problem
Refund was initiated on 3rd of july but now it 21st july and i still haven’t got my refund

Chirag goyal
Nangloi 110041, New Delhi

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