Product not delivered by Aliexpress

I ordered a mi tv box worth 4000 from aliexpress on Aug 01,2018 ,Still i havent recieved the product .I waited for 20 days and when i contcted the seller,they were asking me to contact the logistics at first when i contacted the product was not available and when i informed the seller they ask me to check with customs and keep on going with that for 2 months as on therre biyer protecttion policy .if product not recieved in buyer protection time in 15 days i get complete refund is what customer care was they are telling lame excuses not to get my hard earned money.Please do help me .;(

Gibin Thomas
Kakkanad, Eranakulam 682042, Kerala

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