Regarding cancellation charges by Travel Triangle

Travel triangle is asking for cancellation charges. I booked for maldives. Due to covid-19, flights and property both gave full refund. I have mail from airlines as well as property. Then why is travel triangle and SHS holidays is asking for cancellation charge of Rs.13,900 including agent as i have also not cancelled the booking. It has been cancelled due to covid-19.  Attached are both proofs.

Bifurgation – 6000/ person *2 = 12000 of Agent
900 = Travel Triangle charges.
500*2 = Travel triangle cancellation per person

Calculations –
I have given Rs. 1, 50, 000
So as per attachments, my amount Rs. 36, 732 is secured with GoAir.
So as per calculations 1, 50, 000- 36, 732 = Rs. 1, 13, 268

Rs. 1, 13, 268 – Should be Refunded as given by me without any cancellation charges.

Dhanesh
Nashik 422003, Maharashtra
Email: dxxxxxxxxxxxi@gmail.com



1 comment

    • TravelTriangle on 26/05/2020 at 2:46 pm

    Hi Dhanesh,

    Our team has reached out to you and offered the best possible resolution. Unfortunately, the same was not accepted by you. While we won’t be able to offer the resolution that you are expecting, but we assure you that your feedback will be escalated to the concerned stakeholders, and it will help us in improving our services in the future.

    Regards,
    Aditi | Team TravelTriangle

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