Pl. refer to my OLA ride on Oct 07, 7:08 AM. I had booked my ride, when the app mentioned the approximate trip cost to be Rs. 186/-. The driver agreed to complete the ride on payment basis by cash (citing harassment by OLA management authorities on reimbursement of online payments). On completion of the ride the app showed due amount of Rs. 236/- (incl. Rs. 50/- for 1 cancelled ride on Apr 01, 2021). The driver demanded the same Rs. 236/-. Though my default payment setting was UPI, I had to pay the amount by cash. It may be noted that there was no scope to change the payment mode after booking cab.
I am receiving message from OLA for the payment of Rs. 236/-. I tried to call them to inform that the amount had been paid in cash. But, no customer care no. is displayed on the app. As such, I complained on the automated complaint section, where though I described the situation, the app had always closed the complaint automatically showing it as “Solved”.
Now, the app is showing Rs. 236/- as unpaid (though the same has been paid in cash) & demanding the money periodically through SMS.
Hope, you will agree that the driver should not have left the site without getting payment. Under the circumstances, I am requesting you to take appropriate steps to stop OLA for demanding double payment (the amount is showing “Unpaid” though I had paid to the driver).
How an app like OLA can operate without providing the customer care services neither by calling nor by reaching through email? They are providing automated services only, which are customised in such a way to avoid any customer complaints in “Open/ Unresolved” mode.
How an app can be allowed to operate without meeting basic customer care facilities??
Siliguri 734001, West Bengal