Non Delivery of PAN card by agent despite information

Non Delivery of PAN card by agent despite information

My PAN card was dispatched by Income Tax Department through Velex courier service on 27th July 2021. On the checking the status on 12 th August it is showing  “ROAD/STREET/LANE NO. REQUIRED” for the last six days. The delivery agent called on 6th August requesting for live location and address, which was provided by me. However, the package was not delivered. The agent has been called many a times and every time he assures to deliver the same but to it is yet to be delivered. on 12th August, the  agent was contacted again and he replied that he did not had the package.
Mail was sent to support[@] but no reply was received neither did the company attends the call to the no provided online  022 40420000.
Kindly look into this matter because the delivery partner is not  doing its job in letter and spirit. The matter will further be taken up on Twitter tagging Velex, NSDL, Incometax and Ministry of Finance.

Dwarka 110077, New Delhi


    • NSDL e-GOV on 02/09/2021 at 3:46 pm

    We are still waiting for your response. Please write us at Our team will be happy to help you.

  1. My PAN card has not yet been delivered. And the status show that it has been on hold at Ghaziabad branch since 26/8/21. Please get it delivered as soon as possible inform me.

    • Sunita on 08/09/2021 at 9:46 am

    Send a mail to & Your issue will be attended to. Mine was resolved too.

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