sushanta_gh | India Consumer Forum

ACT not providing refund against termination of services

I was an ACT fibernet subscriber in Hyderabad from April 2016 until 17th June 2017. Since I was relocating Hyderabad to Kolkata, I logged ticket 10125928203 in April explaining my situation. They advised me to pay the bill for 6 months and they would provide a refund if I disconnect in between. Next when I …

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Wrong charges by SBI Card – Rs.26,362/- : Mr. Nagamanoj of Kaggadasapura, Bangalore 560093, Karnataka had converted the entire outstanding on his sbicard credit card to restructuring in the month of Sept 2020. Thereafter he paid full EMI through Nach debit for 24 months as per the restructuring letter issued by SBI Card. Despite making full payment through EMI, in September 2022 he again received a statement showing an outstanding of 20277.75 INR. Mr. Nagamanoj contacted customer support and n… Read more Karnataka, Bangalore

Refund from Ebay – Rs.7,000/-: Mr. Srikanth Suman Garishakurthi of Bellandur, Bangalore ordered Moto E 4G mobile device with Ebay and received the in unsealed pack of Galaxy Note 3. He had immediately raised a claim and was asked by the Seller to return the device so that he will arrange to send the actual product. However, the customer was apprehensive to take another device from the dealer as he had lost confidence and he asked for refund. Therefore the wrong product was picked up from the c… Read more Srikanth Suman Garishakurthi, Bellandur, Bangalore

Refund from Snapdeal for return of damaged product – Rs.4,469/: Mrs. Lina Heredia of Mumbai, Maharashtra (russel_athaide[@]hotmail.com) ordered a “study table with 3 Drawers” from Snapdeal which arrived in damaged condition. Though snapdeal agreed to take it back they asked the customer to return the product with a reimbursable courier charge of Rs.400/-. However, the customer could not find any courier for Rs.400/- to deliver the product and Snapdeal were not willing to co-operate. Mrs. Lina po… Read more Mrs. Lina Heredia, Mumbai, Maharashtra

Refund from Flipkart – Rs.249/-: Mr. Tapas Kar of Dum Dum, Kolkata, West Bengal (Email: tapaskar007@gmail.com) ordered “Karpine Flip Cover for Asus Zenfone 5 A501CG” from Flipkart.com on 13 September,2014. But he received a damaged product and was assured of refund by Flipkart. But the defective product was not picked up and no refund was made even after repeated requests. Mr. Kar posted his complaint with ICF on 27-09-2014 and finally got refund by 01-10-2014. Tapas Kar, Kolkata, West Bengal

Refund from Snapdeal – Rs.33,399/- : Mr. Raju Saha of Islampur, Uttar Dinajpur, West Bengal 733202 had purchased a Micromax TV from Snapdeal and the same was delivered on 24-06-2016. However, the product had defects and, as per instructions from Snapdeal, Mr. Saha had returned the product on 29-09-2016. Even after receiving the TV on 09-07-2016, Snapdeal did not refund the money. Mr. Saha posted his complaint with ICF on 24-09-2016 and the matter was taken up with Snapdeal. After continuous fol… Read more Raju Saha, Islampur, Uttar Dinajpur, WB

Refund from Yatra – Rs.4,509/-: Mr. Randhir Ashar of Nagpur, Maharashtra had posted his complaint on 15-01-2021 regarding refund due from Yatra in the sum of Rs.4,509/-. Yatra had earlier confirmed that his refund has been processed on 03-12-2020. However, customer did not get refund and there was no response from Yatra to his emails. The matter was taken up with Yatra and after follow-ups, Mr. Ashar got his refund by 31st Jan 2021. Nagpur, Maharashtra 440010

Refund coupon from Ebay – Rs.480/- : Mr. Debapriyo Jana, Ichapur, Kolkata 743144, West Bengal returned a product to the Ebay Seller against which the Seller had assured refund coupon. As he did not receive the coupon even after 4 weeks, he posted his complaint with ICF on 16-08-2016. The complaint was submitted to Ebay / Seller and finally the customer got his refund coupon on 18-08-2016. Debapriyo Jana, Ichapur, Kolkata, West Bengal

Refund claim against Paramount Airways – Rs.5,954/-: On 23-06-2009 Mr. Mathews Prabhakaran of Chennai (mathews@fiwbs.in) booked a ticket to Delhi from Chennai thro’ online in Paramount Airways. Paramount airways staff later informed Mr. Prabhakaran on 06.07.09 that the flight scheduled for 12.07.09 was cancelled and the full refund would be credited to his card account. Mr. Prabhakaran did not receive the refund till 26-12-2009. ICF pursued the claim with Paramount Airways and Mr. Prabhaka… Read more Paramount Airways - 16.01.2010

Refund from Snapdeal – Rs.18,999/-: Ms. Dhanya Nair of Pathanamthitta, Kerala (dhanscn[at]gmail.com) placed an order with Snapdeal for a Samsung Galaxy S4 Mini i9192 Black Mist on Cash on Delivery basis. She could not open the courier before making the amount. However, after making the payment, she was astonished to find 2 pieces of wood and one piece of stone in the case instead of the mobile. Blue Dart courier company lodged a complaint with Snapdeal and Ms. Nair also lodged a complaint … Read more Pathanamthitta, Kerala

Refund from Travolook – Rs.17,825/- : Ms. Niharika Pilla of Visakhapatnam, Andhra Pradesh 530013 booked flight tickets from Srinagar to Visakhapatnam on 22/04/2021 for INR17825 and after payment she got a mail that the booking got cancelled due to rise in price and was told that the amount will be refunded within 10-15 days. Even after 15 days she did not get and submitted her complaint with ICF on 11/6/2021. ICF took up the matter with Travolook and the customer got her money back by 15/6/2… Read more Visakhapatnam, Andhra Pradesh 530013

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