I had booked a room in Mysore in OYO 9544 Hotel Crown Residency on June 1st and 2nd,2019. We went for checking in to the hotel around 7pm but the receptionist said that all rooms were full and said that they don’t have any connections with the OYO. He also said to resolve the problem by ourselves by contacting OYO. We called for OYO customer care but they received the call and asked me to keep in hold and said that they will resolve it within half an hour and finally disconnected the call. We called for some 6 times but no response at all.Later the OYO manager spoke and suggested some three nearby hotels and said that they will book it for us as compensation and finally disconnected the call.But we didn’t get any booking information.So we had to book another hotel by our own.And also we tried to contact OYO captain, Axxxl from Mysore.But that irresponsible person disconnected the call by suggesting to call customer care. When we called him again, he didn’t receive the call. Because of such irresponsibility we had to book a hotel by ourselves which was quite far. By the time we reached the newly booked hotel, it was around 12:30am.Because of such irresponsible people we had to loose our precious time.Without food we suffered like anything.We need a compensation for this loss by OYO.
J Shubhashree
Bangalore 560103, Karnataka
Email: jxxxxxxxxxa@gmail.com
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